墨西哥外交部Avaya统一通信成功案例

SRE，也即Secretaría de Relaciones Exteriores是墨西哥外交部。它需要同超过145个墨西哥大使馆、领事馆、以及世界各地60多个国家的代表团和使团保持联系。

The Secretaría de Relaciones Exteriores, Mexico’s Ministry of Foreign Affairs (the Ministry), is located in Mexico City and in contact with over 145 Mexican embassies, consulates, delegations and missions in more than 60 countries around the world. The Ministry’s main objective is to strengthen and deepen political, economical, cultural and cooperative relationships with the different regions around the world while improving the development of Mexico and its people. For more information, visit http://www.sre.gob.mx.

Challenge
Like many government agencies with offices located around the world, the Ministry was seeking an Intelligent Communications solution that offered simplified and less expensive communications in general, more effective and efficient communications between its offices, remote access to all messages, greater productivity for all staff members, and continuity of operations in the event of a disaster or prolonged network outage.

Prior to consolidating all of its operations into one new building in Plaza Juarez in downtown Mexico City, the Ministry had maintained offices in seven different buildings around the city with a variety of vendors’ solutions and a cabling infrastructure that provided inconsistent networking speeds. Once it was decided to consolidate all of these offices into a new building, the Ministry’s next decision was to take a huge step forward in modernization by undertaking the greatest single location IP telephony implementation in Latin America. When that project was complete, the Ministry was confident that an IP telephony solution could also provide a technological foundation for unifying its staff members located within 175 embassies, consulates, delegations and missions around the world.

The challenge then became finding a vendor that offered a single converged solution capable of delivering high availability, reliability and security along with support for enhanced feature functionality like video conferencing. The Ministry also wanted a vendor that could provide a turnkey solution for the planning and implementation phases of the project, and commit to completion by May 2005 when the new building was scheduled to be fully occupied and operational. Like most other government agencies, the Ministry also had budget constraints to bear in mind when choosing a vendor to manage the project.
The possibilities offered by a global IP telephony implementation were endless. A Mexican diplomat in Washington picking up her office phone and reaching Mexico City by dialing a four-digit extension. A Ministry staff member receiving a call in Mexico City and easily transferring it to the Mexican consulate in Paris. A senior executive from the Ministry dialing into her voice mail from the road and being able to listen to both voice mail and email messages. These are just a few of the scenarios the Ministry hoped would become part of its daily uses of IP-based technology after choosing and installing a new solution.

Solution
Avaya’s Intelligent Communications solution, along with its BusinessPartner Telmex-Red Uno, satisfied all of the Ministry’s requirements and offered the most comprehensive solution at the most competitive price.

For its new offices, the Ministry selected a converged IP telephony solution that features Avaya Communication Manager software running on an Avaya Media Server with six Avaya Media Gateways and an Extreme Networks® Converged Infrastructure Solution.

Today, the Ministry has nearly 2,000 Avaya 4600 Series IP telephones, which bring the rich features and functions of Avaya Communication Manager directly to the desktop, while also supporting desktop applications above and beyond telephony. The Avaya technology provides comprehensive functions and capabilities with a great range of features to end users; more services, including push of content to phone displays and audio paths; a powerful hardware platform for Avaya Phone Application Suite applications; the most advanced software for the latest in IP Telephony, security and reliability, and even multiple power options for deployment flexibility and cost savings. The Ministry executives who travel around the world leverage the Avaya IP Softphone. These executives now have access to their phones at any time, at any place and can reach their offices by simply dialing an extension number, dramatically reducing costs and improving efficiency and productivity.

Application and Services
• Avaya Communication Manager
• Avaya S8710 Media Server
• Avaya G650 Media Gateways
• Avaya 4600 Series IP Telephones
• Avaya IP Softphone • Avaya Modular Messaging with Microsoft Exchange 2003
• Avaya Unified Communications
• Avaya Video Telephony Solution
• Avaya Global Services
• Extreme Networks® Converged Infrastructure Solution

Results
• Unified messaging. The Ministry has implemented Avaya Modular Messaging with Microsoft Exchange for messaging storage. This allows the staff of over 2,000 people to have access to their PDAs, desk phones, cell phones and emails all in one place. One hundred fifty of the top executives are supported by Avaya Unified Communications.

• Turnkey solution including implementation, training and support. The Ministry derived added value in the turnkey solution provided by Avaya Global Services that included implementation as well as training and support for its technical people.
• Future plans using IP telephony. In the future, the Ministry plans to implement an Avaya contact center in Mexico to support its Mexican constituents in matters related to weather services, emergencies and other critical services. In addition, the SRE will implement Avaya IP Telephony in its embassies around the world.
• Disaster recovery/business continuity assurance in place. With the new Avaya Intelligent Communications solution, the Ministry now has a solid disaster recovery/business continuity plan, with critical staff using IP softphones to ensure that the ministry will operate even if a physical building is unavailable.

The change was not felt (during and after the installation), people continued receiving calls. The telephones worked since the first day, just as the network service.

- Fernando Thompson, director of communications and computing
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